CANCELLATION POLICY

When an appointment is missed or changed at the last minute, that time slot can’t be offered to another client. Our cancellation and rescheduling policy helps protect our time and keeps scheduling running smoothly for everyone. When you book, your treatment room is reserved just for you. If you need to cancel or reschedule, please let us know at least 24 hours in advance. The earlier you can tell us, the better. Cancellations or reschedules with less than 24 hours’ notice, and no-call/no-shows, are subject to a fee of 50% of the service booked. We offer a 10-minute grace period for late arrivals. After that, the appointment will be treated as a no-show, and the 50% fee will be automatically charged to the card on file. Thank you for your understanding and support!